Fera Application Privacy Policy

Fera Application Privacy Policy


ZEROTAG PTY LTD (ACN 663455169)

Effective date: 28 April 2026


This Privacy Policy sets out how ZEROTAG PTY LTD (“we”, “us”, “our”) collects, uses, holds and

discloses personal information in connection with the Fera mobile application (the

“Application”). We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy

Principles (APPs).

“Personal information” has the meaning given in the Privacy Act 1988 (Cth).



1. Collection of personal information

We may collect personal information that you provide to us directly or that is generated through

your use of the Application.

Types of personal information we may collect include:

  • Account information: name, email address, authentication provider (Apple/Google)
  • Profile information: display name, avatar, organisation membership and roles.
  • Information from identity providers: if you sign in using Google or Apple, we may receive information made available by that provider, such as name or email address.
  • Authentication information: information needed to sign you in and keep you signed in, including account session information.
  • User‑generated content: links, profiles, documents, images, files.
  • Browser Handoff and Web Session Restoration: authentication requests, browser-based session technologies like cookies, session data, and deep links
  • Device and technical information: device model, operating system, IP address, app version, browser details used during web handoff, and diagnostic logs.
  • Feedback: responses to forms, surveys, and support requests
  • Profile photo information: if you choose to add or replace a profile photo, we may collect the image you select from your device’s photo library and related file information needed to upload, store and display that image.
  • NFC tag information: if you choose to use Fera’s optional NFC scanning feature, the Application may read data stored on a nearby NFC tag, including a ZeroTag URL or other tag content, and determine the authenticity of the URL.
  • Purchase/entitlement information: subscription status or entitlements, where applicable. Payment card details are processed by Apple/Google and are not stored by us.


We do not collect GPS or precise location data nor use in-app advertising identifiers for third-party advertising.


Additionally, we may also collect any other information you provide while interacting with

us.



2. How we collect personal information


We collect personal information when you:

  • create or use an account;
  • interact with features of the Application;
  • triggering a web access restore
  • contact us for support or feedback; or
  • authenticate via third‑party identity providers.
  • use the optional NFC scanning feature to scan an NFC tag.
  • select a profile photo from your device’s photo library;

We may receive personal information from third parties (e.g., Apple/Google) and will handle it in

accordance with this Policy.


3. Use of personal information

  • We use personal information to:
  • provide, operate and maintain the Application;
  • authenticate users and manage access;
  • improve features and user experience;
  • provide support and respond to enquiries;
  • measure commercial performance and user adoption; and
  • comply with legal obligations.
  • to verify whether an NFC tag is a supported ZeroTag and, if so, open the relevant ZeroTag link in your browser.


4. Browser Handoff and Web Session Restoration


Fera may open your mobile browser to restore your signed-in access to ZeroTag web. When this happens:


  • Fera may send a short-lived authenticated request to our backend to prepare the handoff
  • your browser may receive a signed-in web session for ZeroTag web
  • ZeroTag web may use browser-based session technologies, including cookies or similar mechanisms, to keep you signed in on the web after the handoff


Fera itself is a native app and does not rely on browser cookies in the same way a website does, but browser session data may still be used when you continue into ZeroTag web.


5. Disclosure of personal information

We may disclose personal information to:

  • employees, contractors, service providers and professional advisers as reasonably
  • necessary to provide the Application;
  • third‑party providers for authentication or infrastructure;
  • law enforcement or regulatory authorities where required by law; and
  • any purchaser or successor in the event of a corporate transaction.
  • some content you choose to upload, publish or associate with a ZeroTag or related ZeroTag web experience may be visible to other users or made publicly accessible on the web, depending on how that ZeroTag, profile, link, document, image, file or web experience is configured. You should only upload or publish content you are comfortable sharing in that way.



6. Overseas disclosure

At present, we do not store or process personal information outside Australia. In the future, we

may use service providers located overseas (for example, cloud hosting or analytics services). If

we do, we will take reasonable steps to ensure overseas recipients handle personal information in

accordance with applicable Australian privacy laws.


7. Third-Party Services and Service Providers


We may use third-party service providers to help operate Fera and ZeroTag services, including for:


  • authentication
  • cloud hosting and infrastructure
  • email-based sign-in delivery
  • web content display and browser handoff


These providers may process personal information on our behalf only to the extent reasonably necessary to provide those services.


8. Security

We take reasonable steps to protect personal information from misuse, interference, loss,

unauthorised access, modification or disclosure. However, no method of transmission or storage

is completely secure, and you acknowledge that transmission of information is at your own risk.


9. Access and correction

You may request access to personal information we hold about you and request corrections

where it is inaccurate, out of date, incomplete, irrelevant or misleading. Requests can be made

to joseph@zerotag.au. We may refuse access in circumstances permitted by law.


10. Retention

We retain personal information for as long as your account remains active and for up to seven (7)

years following your last activity, unless a longer period is required or permitted by law. 


11. Account Deletion

Your ZeroTag Fera account may be used across various Fera and ZeroTag web experiences. Deleting your Fera account will remove your account-based access to claimed or managed ZeroTags and related ZeroTag web features associated with that account. Depending on how a ZeroTag is configured, some public ZeroTag content or links may remain accessible where they are intended to be public.


You may request deletion of your account through the Application. When we process an account deletion request, we may sign you out and delete or de-identify account information and associated personal information that we are not legally required to keep.


12. Complaints

If you believe we have breached the Privacy Act or this Policy, you may lodge a complaint by contacting joseph@zerotag.au. We will respond within a reasonable time.


13. Changes to this Policy

We may amend this Policy from time to time. Changes take effect when posted in the Application

or on our website.